What is a Point of Contact (POC)?
In the offshoring industry, a Point of Contact (POC) is a senior staff member who has extensive experience—typically over five years—in various fields such as Accounting, Taxation, CFO services, Advisory, and Auditing. POC will be assigned based on your need of the business, having Offshoring at Your Customization. The POC plays a pivotal role in ensuring the smooth execution of your offshoring strategy by acting as a knowledgeable and authoritative intermediary between you and your offshore team.
Key Responsibilities of a Point of Contact (POC):
1. Understanding Your Business Needs:
⦁ The POC’s journey with your business starts by gaining a deep understanding of your unique business requirements, operational challenges, and strategic goals. This involves learning about your methodologies and the specific expectations you have for your offshore team.
2. Needs Assessment and Alignment:
⦁ Once they understand your needs, the POC identifies the necessary skills, experience, and cultural fit for your offshore team members. This alignment is crucial to ensure that the offshore staff can seamlessly integrate into your business and meet your expectations.
3. Facilitating the Hiring Process:
⦁ The POC manages the entire hiring process, from sourcing potential candidates to screening and selecting the most suitable ones. They oversee interviews, assess the candidates’ suitability, and ensure that the onboarding process is smooth and efficient.
4. Training and Development:
⦁ After hiring, the POC is responsible for the training and development of your offshore team. They provide comprehensive training to help new hires understand your company’s processes, systems, and standards. The POC also offers ongoing support to ensure continuous improvement and adherence to your expectations.
5. Integration and Collaboration:
⦁ The POC ensures that your local team and the offshore team work together harmoniously. They set up effective communication channels, coordinate projects, and facilitate knowledge sharing to boost collaboration and productivity.
6. Performance Monitoring and Feedback:
⦁ The POC continuously monitors the performance of the offshore team, providing regular feedback and addressing any issues that arise. This ongoing supervision helps optimize the team’s performance and ensures alignment with your business objectives.
7. Adaptation and Optimization:
⦁ As your business evolves, the POC remains adaptable, ready to make necessary adjustments to the team structure or processes. Their goal is to ensure that your offshore team remains efficient and responsive to your changing needs.
8. Building a Robust Offshoring Team:
⦁ The ultimate goal of the POC is to help you build a strong and capable offshore team that integrates seamlessly with your existing operations. They work diligently to ensure that the team not only meets but exceeds your expectations, contributing positively to your business’s overall success.
Why Introduce a POC in the Offshoring Process?
Introducing a POC in the offshoring process is critical for several reasons:
1. Expertise and Efficiency:
⦁ Unlike a less experienced staff member, a POC brings substantial expertise and experience to the table, which is essential for efficiently managing the complexities of offshoring. Their deep understanding of your industry and business processes minimizes the need for extensive training and helps avoid common pitfalls.
2. Enhanced Communication:
⦁ A POC serves as a bridge between you and your offshore team, ensuring that communication is clear, consistent, and effective. This minimizes the risk of misunderstandings and ensures that your business objectives are met without delays.
3. Cost-Effective:
⦁ While you might be inclined to hire less experienced staff to save costs, having a POC at the same rate can provide better value. They can quickly assess and implement your needs, saving time and reducing the risk of costly errors.
4. Seamless Integration:
⦁ The POC ensures that your offshore team integrates smoothly with your operations, making the transition to offshoring as seamless as possible.
In summary, the POC is a critical component of a successful offshoring strategy, offering expertise, oversight, and support that ensure your business needs are met effectively and efficiently.
To know more about POC contact us or schedule a meeting or check out our video.
